Category: Business

thinkdigital is looking for a skilled Business Analyst responsible for the analysis, implementation, and support of technology platforms for our customers. With a focus on the analysis of business processes to define how technology can digitise, automate and create efficiency for our customers.

The analyst needs to be self-motivated as the position will be Hybrid (office/home) or remote. With an opportunity to move abroad.

Requirements

• Minimum Matric
• 5 years of work experience as a business analyst
• Familiarity with agile development methodology is a plus
• Hands-on experience managing all stages of the business/solution analysis life cycle

Responsibilities

• Analyse and document business processes.

• Identify opportunities when technology can digitise business processes to bring value to the business.

• Develop user stories and define acceptance criteria

• Develop process workflows
• Incorporate feature requests into the product roadmap
• Groom and prioritize the backlog
• Set sprint goals
• Write acceptance tests
• Plan releases and upgrades
• Follow the progress of work and address production issues during sprints
• Analyse preferences and requests of end users
• Refine our agile methodology based on results and client feedback
• Keep track of industry trends
• Performing system analyses on software programs, applications, and web services.
• Determining system efficiency and functionality by liaising with internal departments

Our client, based in Cape Town seeks a skilled Digital Business Analyst to support business through analysis and understanding of all electronic communication to enable digital collections. Assist in improving and analysing all aspects of digital communication and digital channel improvements for the digital eBranch.

Under the management and direction of the Chief Digital Officer, the Digital Business Analyst
will have the following responsibilities (including but not limited to);

• Drive digital collections through detailed analysis relating to improved design and enhancedcommunication of campaigns for digital customers
• Segmentation and targeting using A|B testing
• Deliverability monitoring and campaign reporting
• Assist with UX improvements and optimisation of digital channels
• Map out customer journeys
• Have a working knowledge of Google Analytics and Qlik
• Use SQL to build reports and analyse data
• Work cross-functionally with, IT, operations, and analytics to execute projects
• Drive revenue and improve ROI on digital campaigns and collections
• Support the eBranch with Organisation’s Community and Nexidia voice analytics tool

Requirements

• Bachelor’s degree
• 1-2 years Management consulting experience
• Advance Excel
• UX and CX
• Google Analytics
• Qlik reporting
• SQL coding
• Management consulting
• Digital marketing
• Solid proficiency in Microsoft Office Suite

Knowledge and Skills

• Analytical
• Big picture thinking
• Strong project management skills
• A strategic

ENVIRONMENT:

A solutions-driven Business Analyst with strong organisational skills to remain focused on multiple initiative simultaneously is sought by a reputable Financial Services Group to join its Joburg division. Your role will entail facilitating requirements gathering sessions, collaborating with Devs to implement these, providing guidance to Testers and conducting Tests where required while analysing the current (as-is) processes and functionality, that will be affected by the new platform (Bancs) model. The ideal candidate will require a BCom Degree, B.Sc. Degree B.Eng in IT/Engineering/Business, a BA qualification & Process Engineering qualification (Six Sigma or Lean certifications advantageous). You must have 5 years’ work experience in a similar role including experience working in a Corporate and Institutional Bank & proficiency in Aris and Nimbus processes modelling tools.

DUTIES:

• Facilitate requirements gathering sessions to extract requirements from business; interpret business needs and translate them into system requirements in the form of Business Requirements Functional specification documents.
• Take ownership of the requirements from inception to implementation.
• Collaborate closely with Developers to implement the requirements.
• Serve as a liaison between business and IT.
• Provide necessary guidance to Testers during the testing phases and perform testing where required.
• Report on progress, manage expectations and ensure stakeholders’

Purpose of Role:

• The candidate will be responsible to engage with the business to get an in-depth understanding of all current processes and document the future state of the business requirements. Once these requirements are gathered, the candidate will engage with various stakeholders to fulfil the business requirements and transition into a data analytics role. The ideal candidate for this role should have strong technical and analytical capabilities as well as project leadership experience. In addition, the successful candidate should have business acumen, good stakeholder management skills and the ability to clearly communicate and present information.

Educational Requirements:

• Relevant Degree in Information Technology, Computer Science, Engineering or Business Analysis

Essential Skills:

• Strong analytical background
• Problem solving skills
• Critical thinker with strong business judgement
• Advanced computer literacy (MS Office – especially Excel, data manipulation skills)
• SQL knowledge and skills required
• Excellent organisational skills
• Insurance knowledge beneficial but not mandatory

Attributes:

• Be able to work independently and in a team
• Strong people skills, be able to engage with multiple stakeholders
• Take initiative to go beyond role
• Innovative thinker
• Humility and eager to learn
• Passionate about building solutions for clients

Desired Skills:

• Business analysis
• As-is process
• Data Analysis
• SQL

Desired Work Experience:

• 2